Privacy Notice and Terms
Template, have it reviewed
This is a working draft covering the obligations that apply when you hold personal data belonging to students in Australia, the UK and India. Have it checked by a lawyer before you rely on it, and fill in every bracketed field.
Who we are
StuckOut, [Street, City, Country], contactable at hello@stuckout.com. We decide how your personal data is used, which makes us the data controller.
What we collect
- Name, email, and optionally your phone number, university and unit code
- The assignment brief and any material you send us to look at
- Messages you send us on WhatsApp or by email
- Referral activity if you join the referral programme
- Basic analytics about how the site is used
Nothing is bought from anyone, and no list is ever scraped.
Why, and on what basis
- To reply and quote, because you asked us to.
- To deliver the help you booked, to perform our contract.
- To pay referral credit, to perform our contract with you.
- To keep invoices and tax records, because the law requires it.
- To send you writing guides, only where you ticked the box. Withdraw any time.
Your work
Anything you send us is treated as confidential. It is never shared, published, used as a sample or fed to any third-party service. It is deleted 30 days after we finish, or immediately if you ask. If your work is under embargo or involves an industry partner, tell us up front and we will sign a confidentiality agreement first.
Most conversations happen on WhatsApp. Messages there are handled by Meta under their own privacy terms, which we do not control. Do not send anything through WhatsApp that you would not want held on their servers. Email us instead if you would rather not use it.
How long we keep things
Enquiries: 12 months. Client records and invoices: [7 years, or as required]. Material you sent us: 30 days after completion. Referral and credit records: as long as your account is open, then 12 months. Marketing consent: until you withdraw it.
Your rights
Access, correction, deletion, portability, and objection to processing. Email hello@stuckout.com and we will act within 30 days. Deleting your account removes your credit balance, so withdraw anything owed first. UK residents may complain to the ICO, Australian residents to the OAIC, and Indian residents under the Digital Personal Data Protection Act.
Marketing
Email marketing only with your consent, recorded with its date and source. Every message identifies us and carries a working unsubscribe link, actioned within 5 business days. No purchased or scraped lists, ever.
Terms of Service
What we provide
One-to-one help with your own coursework: explaining concepts, debugging code alongside you, reviewing your draft against your marking rubric, and advising on methodology. We do not write, complete or submit assessed work, and we decline any request to do so.
Your responsibilities
The work you submit must be written by you. You must check and comply with your institution’s academic integrity policy. Everything we produce is explanation and feedback on your work, not a substitute for it.
Price and payment
Quoted in writing on WhatsApp before anything starts, and fixed once agreed. Nothing is charged before you accept the quote. Referral discounts and credit are applied to the quoted price.
Referral credit
Credit is earned when a booking made through your link is confirmed and paid. It can be spent against your own bookings or withdrawn once your balance reaches $25. We may withhold credit for self-referral, cancelled bookings, or promotion that is plainly spam. Withdrawals are processed weekly.
Revisions and refunds
One round of follow-up is included. If the help was not to the agreed standard, tell us and we will put it right or refund it. Cancellation before work starts: full refund. After work starts: pro-rata for what was done. We promise no grade or outcome, because your examiners mark work you wrote.
Governing law
[Jurisdiction for governing law]. Nothing here limits rights you have under the Australian Consumer Law, UK consumer legislation or the Indian Consumer Protection Act.
Last updated [date].